Plaid Sherpa Jacket

1. SHIPPING:

We offer free shipping to the US, UAE. Orders are delivered within 7-15 business days. Processing takes 1-3 days. Orders before 5 PM local time are processed the same day. Real-time tracking is provided. Contact us for any issues.

2. RETURN:

Our return policy allows for returns within 30 days of delivery, with no restocking fee and free return shipping. Items must be in new, unused condition with original packaging. Refunds are processed within 7 business days. Contact us for exchanges or damaged items.

General Care Tips

• Read the Label: Always refer to the care label on your jacket for specific washing, drying, and ironing instructions. Each jacket may have unique requirements depending on its material.
• Limit Washing Frequency: Jackets don’t require washing after every use. Spot cleaning is recommended to preserve the fabric’s integrity.
• Store Properly: Use a sturdy hanger to help your jacket retain its shape. Avoid folding it to prevent creases or wrinkles.

Washing Instructions

Machine Washable Jackets

• Use a gentle cycle with cold water to protect the fabric.
• Turn the jacket inside out to prevent wear on the outer surface.
• Wash separately or with similar colors to avoid color bleeding.
• Use a mild detergent, and avoid bleach or harsh chemicals.

Hand Wash Only Jackets

• Fill a basin with cold water and add a small amount of mild detergent.
• Gently agitate the jacket without scrubbing or wringing the fabric.
• Rinse thoroughly with cold water to remove detergent residue.

Drying Instructions

• Air Dry: Lay the jacket flat on a clean towel and gently press out excess water. Hang it in a shaded, well-ventilated area to air dry. Avoid direct sunlight, as it can cause fading.
• Avoid Machine Drying: Do not tumble dry your jacket, as high heat may shrink or damage the fabric. If machine drying is unavoidable, use a low-heat setting with caution.

Ironing & Steaming

• Use a low heat setting and iron the jacket on the reverse side.
• For delicate fabrics, place a thin cloth between the iron and the jacket to protect the material.

• Steaming is an excellent alternative for removing wrinkles without applying direct heat.
• It’s particularly effective for delicate fabrics and helps maintain the jacket’s texture.

Special Care for Leather Jackets

• Spot Cleaning: Clean leather jackets with a damp cloth. Avoid submerging them in water or using harsh chemicals.
• Conditioning: Apply a leather conditioner periodically to keep the material soft and supple.
• Protect from Heat & Sunlight: Prolonged exposure to direct sunlight or heat can dry out leather, causing it to crack or fade.

Stain Removal Tips

• Act Quickly: Treat stains immediately for easier removal.
• Blot, Don’t Rub: Use a clean cloth or sponge to gently blot stains. Rubbing can spread the stain and embed it further into the fabric.
• Test Before Applying: Always test stain removers on a small, hidden area to ensure they won’t discolor or damage the fabric.

Storage Instructions

• Seasonal Storage: Before storing your jacket for an extended period, ensure it is clean and thoroughly dry.
• Use Garment Bags: Protect your jacket from dust and moisture by storing it in a breathable garment bag. Avoid plastic covers, as they can trap moisture.
• Provide Space: Avoid overcrowding your wardrobe. Allow your jacket to hang freely to maintain its shape.

Need Assistance?

If you have questions or need further assistance regarding the care of your Primro jacket, our customer service team is here to help. Contact us at:

Phone: 2134611790

Email: support@primro.store